Quality Costs More – If You Can Find It

 

Yesterday I threw away an unrepairable pressure washer which stopped working after only half a dozen uses. The electric motor burned out. (A replacement motor, had I been willing to wait 4-6 weeks for delivery, would have cost almost as much as the original washer.) Of course, the warranty had expired.

It was a moderately priced unit purchased at Sears. After each use it was drained and stored inside. A similar unit purchased at Sears by my dad almost 15 years ago is still functioning after scores of uses.

We have discussed before the decline of “quality” in our civilization. This is not the conclusion of a scientific study, but it is a growing opinion among those of us who have purchased junk in the last few years. A friend who is a contractor recently observed that what was once considered “contractor grade” material is now priced as premium, and premium quality material is almost impossible to find. (He searches salvage stores and estate sales to find quality in items made decades ago.) This may be another consequence of the steep decline in the purchasing power of the dollar, but that’s a discussion of “quality” for another time.

Since beginning this discussion, the new Briggs and Stratton pressure washer we ordered was delivered. It was American made, supposedly in Milwaukee, Wisconsin. It looks like a tool, with metal parts and heavy duty connectors, while the one it replaced looked more like a toy. It took a lot more devalued dollars to purchase this unit than the discarded toy.

Appearances are deceiving. We found two loose screws in the box which did not fit anything we could find on the pressure washer. Too bad they didn’t fit the pump, which was missing two screws and hanging loose on top of the unit.

At the top of the warranty it says, “Do not return this unit to the store.” So we called Briggs and Stratton’s toll free number. We were on hold about 45 minutes.  The customer service representative was very nice and seemed to have a sincere desire to help us, but she had a limited command of the English language and a heavy accent which made communication very difficult. Eventually I was given to understand that Briggs and Stratton was kindly offering, not to replace the unit, but to give me the opportunity to drive the washer 30 miles to the nearest authorized repair shop.

The lighting fixtures we bought at Home Depot two years ago are already rusting. The Lenovo computer a friend purchased less than a month ago turned into a brick. The new door we purchased, which cost more than my first car, came with pre-installed scratches.

Just a small window into the state of modern business practice, where much study and expense has gone into being able to get and keep our money, with less emphasis on quality and pride of workmanship.

 

 

Well Played

I once had a boss who was wise, and I sought his counsel on how to deal with an employee who was the antithesis of wise. “Don,” he said, “Over the years I’ve learned that most people don’t wake up in the morning intending to do ill.”

That stuck with me, and it has been very helpful in learning to better accommodate the broad range of human behavior. Sometimes I forget this wisdom, especially when human behavior seems to indicate a clear intent to do wrong, as in the choice by some people to steal from Hurricane victims.

For the most part what we’ve seen during our recent back-to-back natural disasters  is people choosing to set aside ego, mistrust, prejudice, or some combination of the many things we invent to separate ourselves from each other.

I think the kernel of truth in the wisdom shared by my former boss is also at the core of the selfless behavior we have seen from here to Texas and beyond to the forgotten fires raging out west, where over a million acres have burned while the networks gave us minute by minute coverage of the hurricanes. That truth is mindfulness.

Mindfulness brings us into the current moment, where the past does not haunt nor the future frighten. It reminds us of the bond we share with all of humanity, the legacy of a single small planet circling the outer fringe of one galaxy among countless others suspended in space. Isn’t it remarkable that the shape of a galaxy and the shape of a hurricane is so similar?

There, just for a moment we were in the present,  all of us sharing a ride on our lifeboat charting an unknown course through the cosmos. We just experienced mindfulness, a state of being foreign to someone setting a fire or looting, or engaged in numerous other behaviors we find reprehensible. The attention of such people is subsumed by ego, self importance. To a lesser degree, so is the attention of the person who cuts us off in traffic or indulges in some other rude behavior.  When we are also self-important, we are offended. When we are mindful, we consider that the person tailgating or cutting us off may be rushing to check on an elderly parent who has been without power for two days.

There are those who say that our recent series of disasters is God’s judgment on a nation gone astray. I disagree. Was it also God’s judgment that no major hurricane touched our shores for nine years? Or that over 1200 people died from flooding in Bangladesh during the same week that Harvey flooded the Texas coast?

Human history in its entirety is delineated by one disaster after another, but there is not enough paper in the world to print the history of the day to day moments of peaceful existence and ordinary struggles.  Our attention has, once again, been artificially stimulated by the sellers of advertising, or have we forgotten Y2K and the end of the world in 2012 already?

If a series of storms is not God’s judgment, it certainly is an opportunity. We have an opportunity to practice mindfulness, to see beyond our own reflection in the mirror and to reflect on the human condition.

And that’s exactly what we are seeing. Neighbor helping neighbor, public servants, linemen, law enforcement, firefighters, EMT’s and National Guard, all working above and beyond the call of duty. Donations pouring in and volunteers traveling across country at their own expense to help strangers.

So if God is the one sending these disasters, perhaps it’s not for punishment, but for education. Well played, God.

 

Remember This

We are often skeptical of some of the narratives promoted by mainstream media and bounced around the echo chambers of social media. A recurrent theme in our discussions here has been the negative bias of news reporting as well as the exaggeration, embellishment and spin practiced by many professional talkers.

There are some media-perpetuated myths which continue to be harmful to our civil society. It is not that racism does not exist. It most certainly does. It’s not that society has not, throughout much of history, been dominated by men. It has. It’s not that there  are no underprivileged people living among us. There are many.

There is, however, a persistent myth which appears to be intentionally promoted in order to create hostility between conservative and liberal, white and non-white, and even urban and rural. The myth is that every male,  white person,  conservative,  Christian and any person who has ever voted for a republican, can be painted with the same broad brush of racism, prejudice and misogyny at worst, and privilege at best. Nothing could be further from the truth. Normally, only a simpleton would accept these, or any such stereotypes.

However, when such myths are implied by mainstream media and reinforced on social media, when “everyone” is posting about it and all the “most trusted” news networks focus repetitively on the worst examples of human behavior while discounting or ignoring the vast majority of what is good, then stereotypes are reinforced to the point where anyone can begin to accept them as truth.

There are other stereotypes running counter to the currently dominant memes: the inner city criminal, the liberal snowflake, which are just as inaccurate, but these usually do not benefit from tacit approval by corporate media.

Another damaging and persistent myth is that our nation is falling apart, on the brink of collapse or suffering from a great divide because of the behavior of its people.

Yet thousands of pickup trucks driven by men wearing baseball caps,  pulling fishing boats or loaded with tools, chainsaws and disaster supplies, converged on flood ravaged Houston last week from all over the south. The “Cajun Navy” came out in force to help. The majority of these volunteers, traveling on their own time and at their own expense happened to be white (a simple function of demographics, not of merit). Most of them came from the same red states to which some have referred when suggesting that natural disaster is a just punishment for voting republican.

Thousands of cowboys, rednecks, hillbillies and blue collar workers, the stereotypes so often aspersed by those who consider themselves to be more sophisticated, came to help strangers in an urban area where less than half the population is white. And there they have spent many long hours in dangerous conditions and toxic water, avoiding snakes, alligators and floating colonies of fire ants, to help anyone who needed help. They have helped rescue thousands of people, and they continue to do so.

To its credit, mainstream media has indeed commented on the spirit of cooperation around Houston which has transcended all barriers of race, class or politics. We have never suggested that there are not people of integrity reporting the news who seek to discover the facts and report them, when they are allowed to do so.

We all have an opportunity for a renewed, more mature understanding of what this country is about. As it was so painfully revealed in last year’s election, Hollywood actors, late night comedians and political pundits do not speak exclusively for the nation. They are merely the loudest voices, and the most well financed. Many who could speak prefer to remain silent.

We have yet to hear a full report from that authoritative voice which has grown ever louder in our lifetimes. President Obama once said that government “can and must be a force for good.” When we look at the ever increasing size and coercive power of the federal government, as well as the bill to the taxpayers for government’s good intentions, we might conclude that if the federal government was a mental patient, the diagnosis would be megalomania or some other manic or paranoid disorder. Government seems to consider itself the essential voice in all matters.

But government is not the force for good which is doing the most to help the people of Houston. That force is ordinary people. One of the greatest organizing forces currently working in the flood damaged areas is churches, which are opening their doors and sharing their human and material resources. Volunteers drawn from the entire spectrum of race, national origin, and political affiliation are working together tirelessly. People are opening their homes to those less fortunate, and often sharing what little they have with people who have less.

This is the reality of America. We see it every time there is a disaster, everywhere there are people in need. We saw it here, during last year’s fires. We see it all across the nation, in small towns and in large cities. It persists, long after the news reporters and the tax dollars spent by government have gone. Remember this. Let the images of sacrifice and cooperation and fellowship sink in. This is truth, and soon enough we will be encouraged to forget it.

 

 

 

Shelter Against the Storm

It’s just after 6 AM on Monday morning. The house is peaceful and quiet. The pups are still sleeping and Georgia Bell, the tuxedo cat with the insatiable appetite, has not yet tapped on the window to place her order for breakfast.

Close at hand is a tall cup of our favorite coffee drink, a generous scoop of fresh ground Tim Horton poured over and steamed with a spoon of coconut oil, a shot of cream and a drop of blueberry honey. The sun is still below the mountain and the dark den is partially lit by the radar image swirling silently on the television screen as we write.

It occurs to us that under the vast maelstrom flooding southeastern Texas and parts of the Gulf coast today, one would be hard pressed to find any democrats or republicans. How quickly identity and ideology scatter in wind, dissolve in water or melt in fire, and where a week ago a cacophony of paradigms and opinions swirled in a perfect storm of dissonance, today there are only human beings, Americans, struggling to stay safe and dry.

A few short months ago our own perspectives became better informed when smoke and fire invaded our beautiful mountain valleys. We have not forgotten. And so we pause on this day, and every day, to be in gratitude, to be thankful for what we have, and grateful for what we can become; to cherish the people we love, and the memories of those whom we have loved and lost.

This is how we set the tone for the day, for the week, and for the rest of our lives. Biologist, Bruce Lipton said, “The picture you hold in your mind creates the behaviour and biology you express in life.” Thus by simple gratitude we improve our state of mind, which improves our health and well being.

When the current storm ends, some will discount the safety of dry ground in the real world and seek once again the elusive “safe space” of the victim, held unaccountable and above reproach in the world of the virtual. So many of us live in that world now, believing it to be real.  As the memory of the real storm recedes, the howling winds of words will begin to blow again, admonishing us to fear, to distrust and to hate. Such is the climate that drives the weather in that virtual world.

Gratitude shelters us against the storms of that world, and keeps us grounded in this one. If you’re out of practice, you can begin very simply. If you’re reading this in the newspaper or online, you can be grateful for the gift of sight. You have money to buy newspapers or pay your electric bill, and you have some amount of discretionary time. Chances are you’re reading this in the shelter of your own home, or you had transportation and fuel to carry you somewhere else. If you’re at work, you can be grateful for your job, and for a boss that isn’t looking over your shoulder.

Gratitude teaches us that every blessing stands on the shoulders of giants. Every advantage is connected to many others which made it possible. Simple gratitude is easy, uncomplicated, and powerful. It denies fear and resists anxiety. It reveals the real world and allows you to transform it.

 

Breaking News

Over the last few weeks while we were buying disaster supplies, worrying about old statues covered with bird droppings or trying to find eclipse glasses, we missed out on some important news.  Consider this headline: “Over 300 Million People in the United States Experienced No Violence, Hatred or Tragedy Last Week.”

Somewhat less than that number were not offended in any way.

While we were distracted, over 50 million school aged children went back to school without incident. Just last week more than 60 million attended churches (although 120 million said that they did) representing a myriad of beliefs, with no difficulties.  Over 300 million Americans of many races, religions,  creeds and national origins worked together, played together and broke bread together.

After months of attempting to organize a major protest,  that group of white nationalists we heard so much about, despite their best efforts, were only able to attract a small handful of the fearful to march in Charlottesville.  News Flash: Over this past weekend, the overwhelming majority of Americans declined the opportunity to travel to someone else’s community to protest or to signal their virtue, and they went about their daily lives without incident.

The vast majority of Americans live out their days on earth without experiencing any of the headlines that constantly chip away at our peace of mind. We rarely hear about those Americans unless a story is considered cute or sentimental enough to bracket the usual half hour of shootings and stabbings and national rumors.

The word “viral” is used frequently these days, and it describes very well how a disease, or an idea, or a diseased idea, can spread rapidly from one host mind to another. Viruses of the body spread more rapidly where population density is highest and where potential hosts come into close contact. Our minds today are crowded into cyberspace where many of us are in constant contact.

When I was a child my parents warned me that if I watched too many scary movies I would have nightmares. When I didn’t heed their advice, I had nightmares. The subconscious mind has a powerful influence, and that mind is programmed by our experiences and by the information to which we are exposed, consciously or unconsciously.

When we allow ourselves to be exposed to a continuous stream of negativity, no matter how positive our outlook or optimistic our natures, over time we respond to the negativity. It changes us. We become angry or more fearful, especially if we are struggling or our lives do not align to our expectations.

Does hatred exist in this country? Most assuredly. Are people suffering? Indeed they are, and we should certainly be mindful and compassionate, qualities that are intrinsic to our national character when we are left to our own devices.

We must continue to remind ourselves that the picture presented to us of our country and the world we live in, a picture of violence and hatred and ever impending doom – is not an accurate depiction. It is a deception, driven in part by the simple need to capture our attention for profit, but there is also intent behind that picture which is at best, Machiavellian, and at worst, malevolent. Fear of civil unrest distracts us from economic troubles and bad decisions by government. Fear of the enemy allows defense budgets to balloon. Fear of the world we live in allows us to accept increased surveillance and coercion and control over our lives.

Last week the Bulletin of Atomic Scientists published an analysis of the recent North Korean missile launches, the ones that rattled the stock market and sent people scrambling to buy disaster supplies. The detailed technical analysis showed quite clearly that the launches were an elaborate hoax designed to give the impression that North Korea had the ability to strike the American heartland with an ICBM. Even though the facts are now public domain, it is the impression of impending doom that will remain to influence future defense spending.

In Boston, 40,000 people were moved by anger and outrage to confront a tiny contingent of white nationalists which would otherwise have been ridiculed and forgotten. The majority of protesters on both sides traveled from outside the area to be part of the spectacle.

We are not suggesting that the evils of this world should not be confronted. There is, however, a matter of scale and intelligent response to a problem. We do not dig up the yard to kill one ant. Neither do we attack a hornet’s nest with a stick. The “viral” phenomenon applied to the problem of hatred empowers a tiny minority of fringe believers, confirms their bias and adds to their ranks.

Martin Luther said, “The best way to drive out the devil, if he will not yield to texts of Scripture, is to jeer and flout him, for he cannot bear scorn.” The comedian is a better antidote for hatred than the politician or the pundit.

Historian, Will Durant, said, “A great civilization is not conquered from without until it has destroyed itself from within.” Be skeptical of the viral, and beware the piercing shards of broken news.

 

When the Body Attacks Itself

Last week, something heinous happened in Charlottesville, Virginia. Media is still replaying the most shocking moments and politicos are busy demonstrating how much they hate hate, and accusing each other of not hating hate enough.

Also last week approximately 192,000 people died of hunger and hunger related disease. About 211,000 children perished during the same period of time, 70 percent from preventable causes.

No one protested, or changed their Facebook profile, or signaled their virtue on social media.

“Who are these people, these protesters?” We ask ourselves. We worked sixty hours last week and barely had time to go to the bank and the drugstore. After the bills are paid there isn’t going to be a lot of money left over – certainly not enough to drive to another state and carry a torch, or shout at someone carrying a torch. Protesting must be some kind of privilege that we don’t have. We would protest our inability to protest, but again, we don’t have the time or the money.

Most of us, privately, when we’re not virtue signalling and restating the obvious that racism is bad, hate is bad, and bad is bad, simply wish that the protesters would go away. All of them, the extreme right as well as the extreme left.

But they’re not going to go away unless something changes. The extreme right is infected by a disease of the mind that becomes viral under the right conditions. Misery loves company, and people who are miserable and afraid often seek someone to blame for their misfortune. They reinforce each other’s fear and prejudice until it becomes hatred.

It is a sad irony that such hatred wrapped in nationalism is simply another form of the very socialism that the extreme right claims to hate, but it wears a brown shirt instead of a red one. We thought we had cured the brown shirt sickness of Nazi Germany, but it never completely went away, just into remission.

On the extreme left another movement rises up to confront the sickness like the body’s own immune system responds to a pathogen. Unfortunately the movement’s combination of totalitarian political correctness, insufferable arrogance and extreme hatred of its own is not a cure for the ailment.

What we saw in Charlottesville, and what we are seeing in college campuses, in social media and continually aggravated by mainstream media, is an autoimmune disease. The national body is attacking itself, and as the disease spreads, government is ready with its own toxic drugs of control.

“So doctor, just how bad is it?” It’s hard to say. If you look at the numbers, we are still well within a decades long trend of decreasing violence, but incidents of violence have ticked up in the last couple of years. The level of pain we perceive may not be a good indicator of how sick we are. For example, a little toe is a very small percentage of total body weight, but it seems to contain an extraordinary number of nerve endings when you bash it into the leg of the coffee table in the middle of the night.

If we run with that metaphor in the dark, our old friend mainstream media seems intent on putting things in our path to trip over, and some of us are inclined to kick the coffee table in pain induced anger and break a foot. This is how little problems become bigger ones.

The best cure for a jammed toe is to leave it alone or put some ice on it. Those who suffer from autoimmune diseases have to be careful not to consume things that aggravate their conditions. An old Hiawassee, Georgia story comes to mind that suggests a possible treatment for our current ailment.

Some years ago a long time Hiawassee resident told me the story of an incident that happened back in the 1970’s when the KKK came to town. I asked him how the town responded and he said, “Well, we didn’t. Hardly anyone showed up to watch, and the few that did just shook their heads and laughed. After a while they just went away and we forgot all about it.”

Some would say that ignoring a disease risks letting it spread. But what we have done so far in the echo chamber of social media and the scab picking of mainstream media has been to aggravate the condition. By confronting racist fear with violence, we feed that fear and strengthen it. Perhaps our response should be more along the lines of benign contempt.

I’ll leave you this week with the words of Martin Luther King, who said, “The ultimate weakness of violence is that it is a descending spiral begetting the very thing it seeks to destroy, instead of diminishing evil, it multiplies it. Through violence you may murder the liar, but you cannot murder the lie, nor establish the truth.”

 

 

 

Changing Tides

Fortune is a tide that rises and falls, and while we never fully understand the laws that govern its movement, we know beyond doubt that it always moves.

By most of the metrics commonly used to measure economic activity, our younger generations are less fortunate today than their elders were at the same age. There are a few dissidents who disagree. They point out that our parents did not have iPhones and flat screen televisions, and that technology has brought to the commoner many luxuries that would have been reserved for royalty in times past.

But prosperity in the minds of most people is something relative to their neighbors. In any event, young Americans today will work longer for a dollar which has significantly less buying power than the one their parents spent. They will retire at an older age, if they have not already been replaced by a robot.

Like most questions of significance, there is not a simple answer for what appears to be a lowering tide of fortune for successive generations of Americans. A partial explanation can be found in the nature of water itself, which always seeks its own level. Some of the affluence that was concentrated between American shores during the last several generations is beginning to seep into the economies of other nations. We are, after all, a closed system with finite resources.

Another part of the answer may be found in the cultural differences between generations. Older Americans had a world view which included experience of depression, war and hardship. They were willing to sacrifice short term gratification to achieve long term goals.

Younger Americans, while just as intelligent and resourceful as any generation, have been “better fed” by parents who wanted to give them everything. They are immersed in constant connectivity to media which exists for the singular purpose of creating desire in the minds of its consumers. We have grown up expecting a constant progression of “new and improved,” faster, better. As a society, we are addicted to instant gratification, and as they say here in the mountains, a fat dog won’t hunt.

Science, technology and innovation continue to resist the tide. But we are cursed with another problem that our parents did not have. We have a bloated and parasitic government, a hyper-intrusive oligarchy which has matched our advancing technical innovation with ever more sophisticated methods of manipulation, control and theft.

With a sophistication which rivals that of Joseph Goebbels, our current “two party” political system has artfully deceived us away from any awareness of truth and divided us from any possible consensus. We see our fellow Americans through arbitrary and distorted filters of red and blue while we are encouraged to hold in contempt anyone who might think or vote differently.

Water seeks its own level. Distracted for at least 30 years, we have allowed prosperity in the United States to be channeled into government/corporate reservoirs like water behind a dam. Meanwhile around the world, the tide has turned in favor of people who are hungrier than we are, and willing to sacrifice to be better fed. We don’t know when the dam will break. We don’t know when the next high or low tide will occur. We do need to be equally prepared for drought and flood.